FAQ

When I purchase from your site and see the orders later, why do I see sub-orders with some of the orders I have made?
Why do I receive my order in many parts?
What if I get my order in a damaged/bad condition?
How much time will it take to ship my items?
Can I purchase without registering?
Do I need to do anything after I receive the items?

Artist Section

I am a artist. How will I sell my products through your site?
Can I sell products for FREE? Are you taking any charges?
How will I receive the payments for my delivered orders?
Can I ship items in an order partially?
What if some of my items donot fit into any of the categories in the site?
How will I display my portfolio to the users?
Do I need to pay for registering with the site as a artist?

Affiliate Section

I want to become an affiliate of your site. How will I proceed?
How am I paid for affiliate registrations?
Will I get payment for the products purchased by the referrals made by me?
When will I get the payments?
Should I have a website inorder to be your affiliate?
Where can I get the urls for publishing?

User Section

When I purchase from your site and see the orders later, why do I see sub-orders with some of the orders I have made?

As HandCraftWeb is an emporium of top quality handcraft products from different artists, an order you make with the site may contain items from many different artists. This implies that your order may have more than one sub-orders each of which will be delivered by the respective artists separately.

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Why do I receive my order in many parts?

An order you make with HandCraftWeb may contain items from more than one artist, and these sub-orders are separately handled by each artist. That is the reason you get your items delivered in parts.

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What if I get my order in a damaged/bad condition?

The artists with HandCraftWeb take utmost care in packaging and shipping the items ordered by you. In the very unlikely event that your order reach you in a bad/damaged condition, you can inform the artist and also the site administrator and get authorization from the artist to send the items back.

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How much time will it take to ship my items?

In normal cases, your items should reach you by no more than 3 weeks from the date of your order.

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Can I purchase without registering?

No. You need to first register with the site and login to be able to shop with the site. However, you can browse and compare items even without logging in.

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Do I need to do anything after I receive the items?

You can login to the system, go to ‘Orders’ section and update the status of each sub-orders (if any) to ‘delivered’ after you get your items in good condition.

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Artist Section

I am a artist. How will I sell my products through your site?

To be able to sell your products through HandCraftWeb you need to first register with the site as a Artist.

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Can I sell products for FREE? Are you taking any charges?

HandCraftWeb will be deducting a small percentage of the total order price. This percentage is subject to change from time to time. The current artist commission is 2%. There are no other changes involved.

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How will I receive the payments for my delivered orders?

HandCraftWeb will pay you monthly if you have accumulated sufficient funds. However if you want an immediate payment you are always free to contact the administrator of the site by going to the ‘Mail Admin’ section.

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Can I ship items in an order partially?

No. You cannot ship the items in an order partially. You need to ship all the items or cancell the order fully.

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What if some of my items donot fit into any of the categories in the site?

If your items donot fall into any of the categories listed in the site, you can request the administrator of the site to create the relevant categories using the ‘Mail Admin’ section. If the categories are found relevant, the administrator will be adding it for you.

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How will I display my portfolio to the users?

You need to have a html portfolio page designed for publishing in the site. If you have any images on the page, please make sure that the image urls are absoulte urls pointing to some file accessible in the internet.

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Do I need to pay for registering with the site as a artist?

No. For becoming a artist you need not pay anything. The handling charges are per order you receive through the site.

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Affiliate Section

I want to become an affiliate of your site. How will I proceed?

You can become an affiliate of HandCraftWeb by registering with us as an affiliate by going to the Affiliate Section

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How am I paid for affiliate registrations?

You will be paid for each registrations referred by you. The payment structure is subject to change from time to time and the current payment is $4 per registration.

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Will I get payment for the products purchased by the referrals made by me?

No. You will be eligible for only payments for registrations.

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When will I get the payments?

You can send the administrator of the site an email requesting for payment when you find that you have enough fund accumulated.

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Should I have a website inorder to be your affiliate?

No. You need not require a website to become our affiliate. All you have to do is to get your advertising url from the Get URL page of HandCraftsWeb affiliate section and ask your friends to register with Handcraftsweb using the url you have got from the Get URL page.

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Where can I get the urls for publishing?

Login to the Affiliate Section and goto the ‘Get URL’ page. You can get the banners or urls from this section for advertising in your site or by email or by any other means.